Frank D. Turner
Nov 16, 2022
I ordered a standard handset with the SPADE option (HS-CAR-SPD-32) but, but due to an error on PP.com, I received the MOD handset instead. But instead of allowing ME to choose how to handle it, Payphone.com chose for me by sending me a MOD-to-SPD adapter (for free) instead of the handset that I ordered and the handset that I paid for. Needless to say, I did NOT want the adapter, but instead the handset I ordered.
Advantages: The only advantage was that I didn't have to return the incorrect handset back to PP.com.
Disadvantages: The disadvantages were: I had to install an extra item to make my payphone work. I had to wait an additional week for shipping to get the additional part. PP.com didn't give ME - the customer - the option to choose between getting the part I ordered and adding the adapter.
**Frank we are sorry to hear that you were not happy with resolution to the handset. The adapter should have been easy, painless and effortless resolve. The item was shipped the day you notified us of the discrepancy. Please note we have no control over shipping delays. Please call our office to discuss so we can make this right for you.
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